Labouring under disparate excel-based records, the Bank wanted a centralised contract management platform to onboard and track all relationships, with all documentation, contacts and accounts in context.
Provider fees were also under-scrutinised, so the bank opted to implement MYRIAD as an umbrella system to tackle all challenges.
Solution
The chosen MYRIAD implementation enabled structured relationship mapping across group entities and integration with core banking systems, alongside secure document management, contact data storage and flexible reporting.
It supported configurable implementation and scalable pricing models based on usage depth and user volume.
Results
Within a year, MYRIAD highlighted an invoice exception that would previously have been ignored as the invoice total remained within tolerance. A charging item was erroneously being added to monthly invoices that, left unaddressed, would cost the Bank more than the annual MYRIAD licence fee.
