This institution faced significant key-person risk, as critical knowledge of network operations was concentrated among experienced staff approaching retirement. This created immediate vulnerability and long-term continuity concerns.
To mitigate the risk and prevent recurrence, the bank wanted to implement a centralised platform to capture operational practices, key contacts and historical knowledge in a structured, accessible format.
Solution
MYRIAD provided a configurable solution that consolidated information while enabling secure, permissioned access across multiple operations teams, removing reliance on individual expertise. This improved transparency, collaboration and resilience within the organisation.
Results
Within six weeks of implementation, MYRIAD identified a tariff discrepancy with a global custodian.
This led to a significant rebate for the client, covering four years of licence fees and immediate financial value, alongside the operational risk reduction achieved.
