Client Operations CODUDE Analyst

April 18, 2024
Job ID:
Type: Full Time
Location: London

The successful candidate will become a member of our Client Operations team, support our range of products, initially focussed on CODUDE. Interface across in-house teams including technical development, sales, marketing and, in time, will assume direct Client and Prospect responsibilities.

MGTL’s Clients and Prospects are typically corporate and investment banking institutions and correspondent banks, and we have plans to expand into asset management organisations.  Your role will include both Client and Prospect support, development, delivery, and implementation activity.

Purpose and Duties

  • Work within the Client Operations team across a range of activities e.g. Client support, external presentations, implementations, business analysis, functional testing, etc.
  • Gain proficiency of our CODUDE platform initially, followed by MYRIAD
  • Assist with ad hoc and bespoke internal projects
  • Assist in implementation planning, training, and execution
  • Maintain system guides & user documentation
  • Support in creation of test plans and UAT protocols
  • Analysis of Client requirements, map to existing functionality and identifying areas for development
  • Internal and external presentations and participation in external events and seminars
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Skills and Experience

Elements of the following are preferred depending on the applicant’s background

  • Demonstrable flexibility, problem solving, self-motivation, appetite to learn
  • Client services analyst with 2+ years’ experience or graduate level
  • Some experience and/or interest in supporting software applications
  • Experience using Microsoft office tools
  • Experience and/or comfortable presenting ideas and information in workshops, demonstrations, etc.
  • Knowledge of project management – especially Agile methodology
  • Good communication skills
  • Collaborative and inclusive work ethic

Personal Traits

  • Able to fit in and work comfortably with our small teams in an approachable manner
  • Keen communicator with an excellent grasp of the English language (other languages a bonus)
  • Meticulous attention to detail, repeatable and consistent
  • Self-starter equally capable of fine detail and blue-sky thinking and problem solving

Package & Benefits

  • Office based throughout probation (City of London). Hybrid/flexible longer-term.
  • Competitive annual salary
  • 25 days annual leave
  • Pension contribution
  • Group Life and Group Income Protection
  • Personal & professional development support
  • Friendly & flexible working environment

Application

  • Applications can be made by providing a current C.V and cover letter to recruitment@myriadgt.com
  • You must be eligible to work in the United Kingdom without sponsorship
  • You must be eligible for UK Security clearance “SC” check